Support
Email support@patribible.com for product support, privacy questions, or deletion requests. Your default mail app opens an unsent draft and retains the final Send control.
Optional Support Evidence
In Privacy & Support, first choose Prepare Support Evidence. Patri Bible prepares the fields locally and shows every field. You may remove any field before the separate Include in Email action places only the visible fields in an unsent draft.
Default fields are limited to product and build, operating-system or browser major version, coarse device class, and sanitized connectivity, storage, integrity, and error results. Reader State, Scripture, IP addresses, stable identifiers, detailed event history, automatic screenshots, and byte-level storage details are excluded.
Preparing, previewing, removing, abandoning, or including evidence creates no automatic upload or local support record.
Retention and early deletion
A deliberately sent support email, sender address, message, and optional Reader-added attachment are used only for the case and are not linked to reading activity. Cloudflare Email Routing forwards it to a private Gmail inbox, where Google stores active correspondence. SMTP2GO processes replies sent as support@patribible.com. These providers may retain limited routing logs or backups under their own policies.
When a case is finished, we delete its conversation from the active inbox. Gmail Trash removes it automatically within 30 days unless we permanently delete it sooner. After a verified early deletion request, we remove the conversation from the active inbox and Gmail Trash within 30 days and confirm.